Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi zone and 4-ton single-zone ductless heat pumps
Description: This recall involves Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single-zone ductless heat pump outdoor units. The units are used for cooling and heating homes and light commercial facilities. The model number and product number can be found on the nameplate/rating plate on the side of the units. The recalled models and product numbers are: Brand Product Model Number Product Number Carrier 1.5-ton multi-zone 38MGQC18---3 38MGQC18---301-- 4-ton multi-zone 38MGQF48---3 38MGQF48---301-- 4-ton single-zone 38MBQB48---3 38MBQB48--301-- Bryant 1.5-ton multi-zone 538TEQ018RCMA 538TEQ018RCMAAAA 4-ton multi-zone 538TEQ048RFMA 538TEQ048RFMAAAA 4-ton single-zone 538REQ048RBMA 538REQ048RBMAAAA [Learn More]
About 5,350 (in addition, about 450 were sold in Canada) units were affected by this recall.
Carrier Recalls Carrier- and Bryant-Branded Heat Pumps Due to Fire Hazard
Carrier 1.5-ton multi-zone model: 38MGQC18---3. Carrier 4-ton multi-zone model: 38MGQF48---3
Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi zone and 4-ton single-zone ductless heat pumps Recall Information
| Country of Origin | China |
| Recall Date | 10/10/2019 |
| Recall ID | 8684 |
| Recall Number | 20009 |
| Hazard | The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard. |
| Injuries | Carrier has received six reports of the heat pumps catching fire (one occurred in the United States and five in Canada). No injuries have been reported. |
| Remedy | Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units. |
| Remedy Option | Repair |
| Contact | Contact the dealer locator on www.carrierductless.com (for Carrier-branded products) and www.bryantductless.com (for Bryant-branded products) and click on “Find a Dealer” at the bottom of the page or contact Carrier toll-free at 844-468-4301 from 8 a.m. to 5 p.m. ET Monday through Friday, for assistance in locating a Carrier or Bryant dealer in your area for more information. |
| Last Updated | 10/10/2019 |
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