Product Safety Recalls

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Chloe, Sophie and Audrey soft dolls

Description: This recall involves soft dolls sold under the names Audrey, Chloe and Sophie. The dolls measure about 17 inches high and have hair made of yarn. Audrey’s hair is black, Chloe’s hair is dark brown and Sophie’s hair is blonde. The dolls are part of Pottery Barn Kids' Girl Doll Collection. The doll’s name can be found on a tag sewn onto her bottom. [Learn More]

About 81,000 in the United States and 1,300 in Canada units were affected by this recall.

Chloe, Sophie and Audrey soft dolls
Dolls Recalled by Pottery Barn Kids Due To Strangulation Hazard


Chloe, Sophie and Audrey soft dolls Recall Information

Country of OriginChina
Recall Date09/08/2011
Recall ID759
Recall Number11321
Product TypeDolls or Plush Toys or Action Figures
HazardThe hair on the Chloe and Sophie dolls may contain loops that are large enough to fit around a child's head and neck, and the headband on the Audrey doll, if loosened, can form a loop that fits around a child's head and neck. These loops can pose a strangulation hazard.
InjuriesThe firm has received five reports of dolls with looped hair, including one report in which a loop of the Chloe doll’s hair was found around the neck of a 21-month old child. The child was not injured.
RemedyConsumers should take the dolls away from children immediately and cut the looped hair of the Chloe and Sophie dolls and remove the headband of the Audrey doll to eliminate the hazard. Consumers may also call Pottery Barn Kids for instructions on how to return the affected dolls for a merchandise credit.
Remedy OptionRefund
ContactFor additional information, contact Pottery Barn Kids toll-free at (855) 880-4504 between 4 a.m. and 9 p.m. PT seven days a week or visit the firm’s website at
Last Updated07/05/2016
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