Product Safety Recalls

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Power adapters for outdoor Arlo cameras

Description: This recall involves all model VMA4700 NETGEAR Arlo outdoor power adapters that were sold separately as aftermarket accessories for the Arlo, Arlo Pro and Arlo Go wire-free outdoor cameras.. This recall only involves the VMA4700 aftermarket model sold separately. The model number "VMA4700" can be found on the packaging. The part number, 332-10985-01, is marked on the back of the adapter. The black adapter comes with a weatherproof connector on one end and an adapter on the other end. "Arlo" is printed on the front of the adapter. The cord measures about eight feet long. [Learn More]

About 7,300 (In addition, about 400 were sold in Canada) units were affected by this recall.

Power adapters for outdoor Arlo cameras
Netgear Recalls Power Adapters for Outdoor Cameras Due to Fire Hazard

A view of the aftermarket outdoor power adapter packaging. A view of the aftermarket outdoor power adapter

Power adapters for outdoor Arlo cameras Recall Information

Country of OriginChina
Recall Date12/05/2017
Recall ID8198
Recall Number18047
HazardWater can leak into the weatherproof connector on the power adapter and cause a short circuit, melting, and overheating, posing a fire hazard.
InjuriesThe firm has received seven reports of the power adapter cord melting and overheating, resulting in one fire. No injuries have been reported.
RemedyConsumers should immediately stop using the recalled power adapters, unplug them from the camera and contact Netgear for a full refund.
Remedy OptionRefund
ContactNetgear toll-free at 866-243-0513 from 9 a.m. to 5 p.m. CT Monday through Friday or online at www.arlo.com and click on the recall tab at the top of the page for more information.
Last Updated12/05/2017
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