Lithium-ion batteries for HP notebook computers and mobile workstations
Description: This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above. [Learn More]
About 50,000 (in addition, 2,600 were sold in Canada) units were affected by this recall.
HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards
Representative HP computer and battery. Representative HP computer and battery
Lithium-ion batteries for HP notebook computers and mobile workstations Recall Information
| Country of Origin | China |
| Recall Date | 01/04/2018 |
| Recall ID | 8226 |
| Recall Number | 18077 |
| Hazard | The lithium-ion batteries can overheat, posing fire and burn hazards |
| Injuries | HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first degree burn to the hand. |
| Remedy | Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician. |
| Remedy Option | Replace |
| Contact | HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2018 or www.hp.com and click “Recalls” for more information. |
| Last Updated | 01/04/2018 |
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