Ring Video Doorbells (2nd Generation)
Description: This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included. [Learn More]
About 350,000 (In addition, about 8,700 were sold in Canada) units were affected by this recall.
Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard
Recalled Ring Video Doorbell (2nd Generation). The model and serial number are printed on a label on the back of the doorbell.
Ring Video Doorbells (2nd Generation) Recall Information
| Country of Origin | China |
| Recall Date | 11/10/2020 |
| Recall ID | 8940 |
| Recall Number | 21028 |
| Hazard | The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards. |
| Injuries | Ring has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage. The firm has received eight reports of minor burns. |
| Remedy | Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app. |
| Remedy Option | New Instructions |
| Contact | Ring at 800-656-1918 from 5 a.m. to 9 p.m. PT, seven days a week, or at www.Ring.com and click on Help then on Installation Services for more information. |
| Last Updated | 11/10/2020 |
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