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Fitbit Ionic smartwatches

Description: This recall only involves the Fitbit Ionic Smartwatch. It was sold with a polyurethane band and has a 1.4-inch color LCD screen. The watches were sold in slate blue/burnt orange, charcoal/smoke gray, blue gray/silver gray, and a special edition co-branded with Adidas in ink blue/silver gray. The smartwatch tracks activity, heart rate, and sleep. Only the following models and colors are included in this recall. For the Ionic device, the model number (FB503) is on the back of the device near where the band attaches. Fitbit is printed on the front of the Ionic Smartwatch. Model Color Ionic FB503CPBU Slate Blue/Burnt Orange Ionic FB503GYBK Charcoal/Smoke Gray Ionic FB503WTGY Blue Gray/Silver Gray Ionic FB503WTNV Adidas edition, Ink Blue & Ice Gray/Silver Gray [Source]

Fitbit Ionic smartwatches
Fitbit Recalls Ionic Smartwatches Due to Burn Hazard; One Million Sold in the U.S.

Fitbit Ionic in Charcoal/Smoke Gray, front view

About 1 million in the U.S. (In addition, about 693,000 were sold internationally) units were affected by this recall.

Fitbit Ionic smartwatches Recall Information

Country of OriginTaiwan
Recall Date03/02/2022
Recall ID9251
Recall Number22089
HazardThe lithium-ion battery in the Ionic smartwatch can overheat, posing a burn hazard.
InjuriesFitbit has received at least 115 reports in the United States (and 59 reports internationally) of the battery in the watch overheating with 78 reports of burn injuries in the United States including two reports of third-degree burns and four reports of second-degree burns (and 40 reports of burn injuries internationally).
RemedyConsumers should immediately stop using the recalled Ionic smartwatches and contact Fitbit to receive pre-paid packaging to return the device. Upon receipt of the device, consumers will be issued a refund of $299. Fitbit will also provide participating consumers with a discount code for 40% off select Fitbit devices.
Remedy OptionRefund
ContactFitbit toll-free at 888-925-1764, available 24 hours a day, 7 days a week or online at help.fitbit.com/ionic or www.fitbit.com and click on "Product Help" at the bottom of the page for more information or fitbitionic.expertinquiry.com.
Last Updated03/02/2022
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