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thyssenkrupp Access Corp. Residential Elevators

Description: This recall involves home or residential elevators under a variety of TKA-owned model names, including Chaparral, Destiny, LEV, LEV II, LEV II Builder, Rise, Volant, Windsor, Independence, and Flexi-Lift that TKA manufactured and sold to dealers for installation in homes between approximately 1996 and 2012. [Learn More]

About 16,800 residential elevators, sold for between $15,000 and $25,000 for a two-landing installation units were affected by this recall.

thyssenkrupp Access Corp. Residential Elevators
CPSC, thyssenkrupp Access Corp. Settle Lawsuit: Firm to Conduct Recall to Inspect Home Elevators Due to Entrapment Hazard Posing Risk of Serious Injury or Death to Children; One Child Death Reported

Example of the space between the exterior hoistway door and interior elevator car gate without a safety device/space guard. Example of an installed safety device/space guard

thyssenkrupp Access Corp. Residential Elevators Recall Information

Country of OriginUnited States
Recall Date09/14/2022
Recall ID9392
Recall Number22221
HazardChildren can become entrapped in the space between the exterior hoistway door and the elevator car door or gate and suffer serious injury or death if the elevator is called to another floor.
InjuriesThere have been three incidents involving these elevators, including a 2-year old child who died in 2017 and a 2010 incident that left a 3-year old child permanently disabled.
RemedyHomeowners should immediately contact TKA for a free inspection and free installation of the free space guard(s). Alternatively, TKA will provide inspection and installation instructions directly to homeowners who do not wish to have an installer come into their home.
Remedy OptionInspect
ContactTKA at 800-285-9862 from 9 a.m. to 5 p.m. ET Monday through Friday or online at the TKA Home Elevator Safety Program at or by emailing [email protected].
Last Updated09/14/2022
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