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Navien Instantaneous or Tankless Water Heaters

Description: Navien tankless hot water heaters are white with “T-Creator” and “NAVIEN” on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format. [Learn More]

About 13,000 units were affected by this recall.

Navien Instantaneous or Tankless Water Heaters
Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning

Recalled tankless water heater.

Navien Instantaneous or Tankless Water Heaters Recall Information

Country of OriginSouth Korea
Recall Date12/27/2011
Recall ID944
Recall Number12074
Product TypeGas Water Heaters
HazardAn unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
InjuriesNone reported
RemedyConsumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Remedy OptionRepair
ContactFor additional information, contact Navien at (800) 244-8202 between 8 a.m. and 5 p.m. PT Monday through Friday, or visit the firm’s website at
Last Updated04/22/2016
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