Jacuzzi® Hot Tubs and Sundance® Spas
Description: This recall involves JacuzziJ-200, J-300, J-400 and J-500 collection hot tubs and Sundance Spas 680, 780, 880 and 980 Series spas. The model number and serial number are engraved into a silver plate in the equipment bay of the hot tub. The serial number can be entered into the recall links, www.sundancespas.com/en-us/recall.html or www.jacuzzi.com/en-us/recall.html, to identify hot tubs with the recalled sensor. [Learn More]
About 23,700 (In addition, about 5,400 were sold in Canada and about 40 were sold in Mexico) units were affected by this recall.
Sundance Spas Recalls Jacuzzi and Sundance Spas Brand Hot Tubs Due to Injury and Thermal Burn Hazards
Recalled Jacuzzi J-200, J-300, J-400 or J-500 collection hot tubs. Recalled Sundance Spa 680, 780, 880 or 980 series spas
Jacuzzi® Hot Tubs and Sundance® Spas Recall Information
| Country of Origin | Mexico |
| Recall Date | 12/15/2022 |
| Recall ID | 9473 |
| Recall Number | 23068 |
| Hazard | The temperature sensor can relay incorrect water temperatures and cause the water to be hotter than the set temperature, posing injury (heat stroke) and thermal burn hazards. |
| Injuries | Sundance Spas has received 185 reports of inaccurate temperature readings. No injuries have been reported. |
| Remedy | Consumers should use an accurate external thermometer to confirm the water temperature to be no higher than 104 degrees prior to entering the hot tub to prevent injuries and burns. Consumers should not enter the recalled hot tubs if the external thermometer temperature reads higher than 104 degrees. Contact a local authorized Jacuzzi dealer at www.jacuzzi.com/en-us/find-a-dealer/ for Jacuzzi brands and a Sundance Spas dealer at www.sundancespas.com/en-us/find-a-dealer/ for Sundance Spas brands, to schedule a free repair. Sundance Spas and Jacuzzi Hot Tub are contacting all known purchasers directly. |
| Remedy Option | Repair |
| Contact | Sundance Spas at 800-549-1502from 7 a.m. to 4 p.m. PT Monday through Friday, email at [email protected] for Jacuzzi brands and [email protected] for Sundance Spas brands or Sundance Spas online at www.sundancespas.com/en-us/recall.html or www.sundancespas.com and click on "Recall Information" at the bottom of the page for more information or Jacuzzi online at www.jacuzzi.com/en-us/recall.html or www.jacuzzi.com and click on "Recall Information" at the bottom of the page for more information. |
| Last Updated | 12/15/2022 |
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