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Flo Smart Water Monitor Lithium-Ion Battery Back-Ups

Description: This recall involves the Flo Smart Water Monitor Lithium-Ion Battery Back-Ups. The Flo Water Monitor Battery Backup device was an optional add-on accessory that could be purchased separately to extend certain features of Moen's Flo Smart Water Monitor and Shutoff in the event of a power disruption. Only the battery back-up is being recalled. The dark gray rectangular battery has the FLO logo printed on the lower right-hand side. A sticker showing the status of the light on battery is printed on the lower left-hand side as well as model number 920-001. [Learn More]

About 10,000 (In addition, about 14 units sold in Canada) units were affected by this recall.

Flo Smart Water Monitor Lithium-Ion Battery Back-Ups
Moen Recalls Flo Battery Back-Ups for Flo Smart Water Monitors Due to Fire Hazard

Recalled Flo Lithium-Ion Battery Back-Up.

Flo Smart Water Monitor Lithium-Ion Battery Back-Ups Recall Information

Country of OriginChina
Recall Date04/13/2023
Recall ID9591
Recall Number23178
HazardThe lithium-ion battery back-up can overheat, posing a fire hazard.
InjuriesThere have been three reports of backup batteries that have overheated and caught fire. No injuries have been reported, but minor property damage has been reported.
RemedyConsumers should immediately unplug and stop using their recalled battery back-up and contact Moen for instructions to disable their battery back-up before disposing of the unit in accordance with applicable laws for the disposal of lithium-ion batteries.
Remedy OptionRefund
ContactMoen Incorporated toll-free at 844-633-8356 from 8 a.m. to 8 p.m. ET Monday through Friday and from 11 a.m. to 8 p.m. ET Saturday, or online at or and click on "Product Safety Recalls" for more information.
Last Updated04/13/2023
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